SHIPPING & RETURNS
Returns for Online & In-store:
Presently, we do not accommodate returns for purchases made online.
Exchanges for Online & In-store:
Please be sure to send us your item(s) back in full accordance with our
Product exchanges must be equal to or less than the amount of your original purchase.
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team at firstname.lastname@example.org with a subject line: “Exchange Request”. Once we receive your request, we will be in contact with you to address and resolve the issue.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Exchange By Mail
For U.S. Domestic customers, we recommend that you contact Lab Work Fitness via email at email@example.com. Exchanges can be done in person, at zero cost. To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Mail your return items to our Returns Department at the address stated below:
Attn: Lab Work Fitness LLC
28-40 Jackson Avenue
Queens, NY 11101
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your exchange is fully processed, we will offer you the ability to request another product.